Protecting yourself and your organisation in challenging times like these requires support, guidance, covering everything from physical wellbeing to policies for remote working and cyber security.
Communicate, Communicate, Communicate
If you don’t usually work from home, chances are there will be some bumps in the road if you have to suddenly go fully remote. The key to steering through these bumps is communication—especially with your customers. Either before you make the switch or as soon as you know it’s happening, come up with a plan that lays out expectations for how often you should check in with your team and how you’ll convey any changes or new assignments to one another. Do the same with anyone you usually work collaboratively with throughout the day.
This plan is likely to change as you go. And that’s OK. This is a new situation for everyone. So make sure to circle back and change the plan if problems come up. You’ll also encounter unique challenges as you try to do your job remotely, which can vary greatly. Don’t hesitate to reach out to NABAS and members. Keep in touch via the closed Facebook Page, updates will be posted on a regular basis.
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Your organisation no doubt has a robust cyber and data security system, but this can change when your colleagues and employees work from outside the office and on their own devices.
Our how to prevent IT disasters focuses on ways in which you can secure your cyber activity, and external support you can call upon if something does go wrong during a remote working situation.
As your employees move to remote working, it can be useful to share back-to-basics guidance on email calendars and instant messaging to ensure data is being kept safe across (potentially) multiple devices and the reputation of your brand or business is not compromised by inappropriate language or content in emails or messages sent on behalf of your organisation from a home working environment.
Supporting your employees
The government’s guidance on sickness absence and SSP is evolving as Covid-19 progresses, but keeping yourself and your employees up-to-date on each of your rights and responsibilities is key.
Having a rigorous staff wellbeing policy in place also ensures your employees feel safe and supported during uncertain times, whether they are working in their usual environment or remote working.
Your business will undoubtedly face challenges during the Covid-19 outbreak, whether it is loss of revenue, redundancy or outplacement policies or inability to provide your usual level of products or services. Our business resilience factsheet offers guidance around this.